Terms of Use


  1. Privacy Policy

 

When you use our online payment gateway checkout form to make any purchase with us using payment systems (Omise, Paypal etc.), Credit or Debit Card please remember that you need to accept the following Terms of use before making payment for any goods or services.

We would like to be transparent and clear to you in all main aspects from the moment you purchase any item till the moment you receive it. Please spend a minute and read the agreement below.

Any references to “we”, “us” or “our” throughout policy are related to www.carman.guru ("Website" or "Site").

The use of our Website and the purchase of our goods (“Products” or "Services") from the Website is governed by our "terms of use". We reserve the right to modify our terms and conditions without notice. Access to our Website may be suspended, restricted or even terminated at any time without notice.

All credit/debit cards details and personally identified information will not be stored, sold, shared, rented or leased to any third parties. By "personal information" we mean information that can be associated with a specific person and can be used to identify that person.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

 

  1. Terms & Conditions



    1. Some goods displayed on our web site may have only general description and may not contain some technical details. Please contact us to clarify additional information if needed. Some photos of displayed products on our website may differ slightly from actual product you buy. Reasonable question is how to obtain more information about the product that you buy or how to order only the desired product? In order to avoid any sort of misunderstanding when you are very specific about any item parameters that you want to buy, please email us.

    2. Please read description of the product and if you don’t find complete information about the product you want to buy you may request us to provide more info about this product. You may request us to send you the actual information and photos of the products you pay for. Please specify your requirement by email.

    3. The items will be sent to you after payment received.

    4. If you paid for the order, it means that you agreed that the product offered to you fully meets your requirements.


    1. In some cases we may require additional contact information from our customers or we may ask about ordered (paid) items. Customer need to send any confirmations using only same email, shown in that particular order. Customer need to enter the order number and full name to be verified). We may call customer at our working hours to verify some information.

    2. We never give your credit/debit card number or CVS or other verification numbers to anyone. We never ask credit card or other verification numbers number in any circumstances. If anyone ask you credit card’s information please don't give that information and report to us immediately. Please do not share credit card information with anyone.

    3. There are multiple goods displayed on our web site. Some goods are covered by limited time warranty from manufacturer and some goods are not covered by warranty. Mutually we agree, that all items, which we dispatch internationally are not covered by our warranty. If you want to check if your ordered item is covered by warranty please send us request by email.

    4. Any items prices shown on our website may fluctuate within time. It's considered normal as it usually depend on stock availability, suppliers, currencies exchange rates and other factors.

    5. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Thailand”.


    1. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.


    1. The cardholder must retain a copy of transaction records and merchant policies and rules.


    1. We accept payments online with Visa and MasterCard credit / debit cards and other modern online payment methods in US dollars.


    1. We use cookies to make it easier for you to use our website.

By continuing to use this site, you agree to its policy and agree to the use of cookies.

    1. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities through cookies and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Up to present moment we don't have any agreements with advertising companies or any other companies or private people to make any products advertising on our web site accept our own listings. We may only provide services and supply the products listed only on our web site. We are not responsible for information listed on other web sites.

 

  1. Delivery policy / Shipping Policy



    1. International customers, when you want to order the products which are currently out of stock or coming by special order (backorders) but still wish to order and pay for them, you need to send us your confirmation by email stating that you agree to wait the order to be delivered (how many days) from payment date and you do not have any objection to www.carman.guru for extended delivery time (the delivery time may take more days than expected). This confirmation you can send us right away when ordering this goods.


    1. A single order maybe split into multiple shipments, depending on the availability of the item in stock/or weight and dimension limits for parcels by the courier. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholders monthly statement. The cardholder must know and regulate the number of parcels permitted by the law of his country in time period (per month or year).


    1. International orders are usually shipped through biggest and famous forwarders like DHL, FedEx, EMS, etc. You may choose your forwarder from the list offered in checkout cart section after selecting of your country. If you did not find an appropriate forwarder from the list we offer which fits your requirements, please let us know by email. At the end we would like to know the reason why you prefer other forwarders. It is possible that we can find you cheaper rates or more convenient forwarders. Cheapest forwarders are not usually as reliable as the biggest known worldwide forwarders and most of them do not provide any tracking information. To avoid big delays in delivery we recommend to choose only best forwarders from the list.


    1. Delay in delivery may happen with any forwarder. We consider goods been sent since the moment we sent your order to the selected forwarder. We try hard to get your ordered products delivered shortly, but we can not be responsible for any delays in delivery by any forwarder.


    1. Online delivery cost calculator in our shopping cart mostly giving you the exact amount of transportation cost to selected destination, but delivery rates are not always stable and may changes due to many reasons and the packaging weight may not be included. Some forwarders do not accept the oversized large dimensions boxes for transportation to some countries. Please be noted that in this cases order should be split in two or more parts (shipments). You can choose shipping method in shopping cart.


    1. We care about customer goods safe delivery and more to that we offer a free extra packaging service to make the goods you buy better protected. We may pack in custom crate boxes with the use of wooden and/or plywood (upon customer request). However there is no packaging that can ensure fully from item damaging during transportation. If the box you received or/and the item(s) inside the box have signs of damage (cracks or scratches or other damages) please make a damaged item report with same forwarding agent who delivered your package(s) same time before signing any delivered goods form (provided by forwarder or airline). Unfortunately there is no packing material which can totally protect when you can have 100 percent assurance from possible goods damage. Our (seller) responsibility ends at the moment when shipment (goods) been handed over or collected by shipping agent (forwarder or airline) and from that moment shipping agent(forwarder or airline) is responsible for the goods condition, safety and time of delivery. 


    1. www.carman.guru will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Thailand”.

 


  1. Refund / Return policy


    1. Please be informed that we do refunds only to the same credit card and (or) card holder from which the payment been received first by www.carman.guru. We don't refund payments to third parties. Refunds are only to the same verified credit card. Refund of received amount may take up to 45 days depending on both banks regulations. “Refunds will be done only through the Original Mode of Payment”.


    1. You can request for quick refund within 12 hours since you made payment (if payment received by www.carman.guru).
      If more than 12 hours passed since you made order but less than 24 hours please send us an email (submitted in your order) stating that you need a full refund or partial refund. We will consider your request.
      Usually for all orders containing available items (ready stock) this items are considered to be sent (dispatched to forwarding company) for local orders within 24 hours and international orders 24 to 48 hours since the time of received payment. After this time the available goods are usually already out for delivery and no refund can be done.
      If more than 12 hours passed since you made order the possibility of a refund applies only to items that we have on stock.
      If your email came after we already ordered your product from the parent distributor, this means that a refund is not possible.


    1. It is agreed that our (seller) responsibilities for the buyers purchases (goods condition, safety and time of delivery) end at the moment when shipment (goods) was handed over or collected by shipping agent (shipping forwarder or airline) and from that moment shipping agent (shipping forwarder or airline) is responsible for the goods condition, safety and time of delivery. Seller is not responsible to compensate any sold item(s) value or delivery cost paid by the buyer. If buyer received purchased item(s) damaged or with delay, he may request shipping agent (or airline) to compensate that loss according to that particular agent (or airline) refunds or compensation policy.


    1. We can do refunds:

- If the item you ordered (paid for) is out of stock (item can't be dispatched within next 15 working days from moment of payment received) from our facility or production was discontinued and as a result you are not willing to wait till this item will be available again. In this case please send us a written notice from the same email address which you submitted in the order, add order number, customer full name and indicate the item that you want to cancel. Product is considered to be available (existing on stock) if we can deliver it to forwarder within 14 working days from the moment of received payment.

- If you ordered more than 1 item and other ordered item(s) are not in stock we can send you the partial refund equal to the total amount of not available items in this order.


    1. We do not cover the taxes, payment system and bank fee and other fees. We only issue refunds out of received money.

 

  1. Cancellation and replacement policy



    1. If you wish to cancel your order and get payment refund please submit your cancellation within maximum 12 hours from the moment you made payment. Please note that you have to send email message with notification of cancellation from the same email address which is mentioned in your order contacts. You may not be able to cancel your order and get refund if you submit cancellation to us after more than 12 hours since you made first payment as the order will be considered as processed and dispatched.


    1. It may happen that you got the wrong item from us. For example: totally different item from the one you paid for. Item shape is different or missing part(s) or car accessories which description on site, totally do not correspond to the item you received. In this case we may request you to send us a few photos of that wrongly received item and if we are wrong we will ask you to send it back to us in the same packing as you originally received and we will send you a correct item replacement (if it is available in stock) and we will cover the shipping cost (so that you do not need to pay for delivery twice). If the item you ordered is not available to replace with we will send you full payment refund. We do not cover the taxes, airport to destination trucking, payment system and bank fee and other fees. We only issue refunds out of received money.


    1. What to do if you received the item but did not like it? We know that sometimes item on web site will appear to look slightly different from the item you received. For example: it could be just the same item like on website, but when you see it under different lighting angle it may appear slightly different. Also technical description may not contain color or other parameters. We always recommend you (if you are very specific and want to have actual photos of the items you paid for) to please send us request regarding that and we will reply you before the goods are sent out. We want to help our customers to get them what they need. If both parties agreed, customer may send the package back to us to get replacement.